




NOTES FOR THE WORKPLACE
Google Knows What Makes a Manager Great and Now You Can Too
Google is not only known for being one of the biggest tech companies in the world, it’s also known for its great culture. To that end, Google conducted research on what makes a great manager because the old adage still rings true: people leave managers, not companies. Their findings? GREAT MANAGERS… Are Good Coaches. People need to be coached, This is how they learn, grow, and develop. Leaving people alone without any feedback or guidance is detrimental to an employee’s career development.” Do Not Micromanage. The best managers offer the right balance of freedom and advice. Tell people what needs to be accomplished and give them a runway – let them figure out how to get from Point A to Point B, reminding them that you are there if they need help. Create a [...]
If Your CEO Does Not Think Employee Engagement Matters, Read This
I regularly receive phone calls from senior leaders, who share that they have a poor culture and need help. However, before I ask my first question, more often than not, they add that the CEO is not on-board: even though the top dog [...]
Trust is a Must. Does It Exist in Your Organization?
According to Ethan Wolff-Mann, a reporter for Yahoo! Finance, one of the biggest lessons consumers have learned is that your data is probably not safe. CSIS reports that two-thirds of people who interact online have had their records stolen or compromised. Identity theft [...]
Your Smartphone is Killing Your People Skills – How to Stop the Madness
According to a report in The Wall Street Journal, the saturation of smartphones in rich countries, along with increasing prices, and only incremental improvements, have meant plummeting sales of the devices. Although half of the world’s population has a smartphone, increasing concerns about [...]
How the New ‘Lack of Loyalty’ Impacts Your Brand
Brand loyalty. Historically, customers rewarded consumer product companies with their consistent purchases. But times have changed. According to Catalina, a consumer loyalty firm, 90% of the leading household goods brands are losing market share. Why? Consumers are not as loyal to brands as [...]


How to Create a Culture
Driven by Employee
Engagement – CEO of Kount
As the founding CEO of Kount, a company that’s seen 40% growth in its employee base in the past six months, I’m often asked what drives Kount’s outstanding achievements as a leading innovator of solutions for fraud and risk management. My answer is always the same: Kount’s corporate culture of open, honest, and fearless communication is critical to our company’s success