FAQs2018-03-24T14:14:57+00:00

FAQs

QUESTIONS WE LOVE
TO ANSWER!

How do you add or delete employees to or from the system?2017-05-16T12:52:18+00:00

We have created a one-click option for inviting or deactivating users. You can also import batches of users, or integrate with single sign-on technology to auto-activate users through Microsoft Active Directory and SharePoint.

When should we expect to see results?2017-05-16T12:51:44+00:00

A successful roll-out of EmpowerPoints can have an immediate effect, since a carefully designed system will impact your employees well before they are redeeming points for items in the catalog. Recognition is about more than just getting “stuff”; it includes being acknowledged in the moment, in a meaningful way.

How do I review and report analytics to the business?2017-05-16T12:51:05+00:00

Within the analytics suite, there are a variety of tools for reporting and exporting data. Your onboarding specialist will walk you through the analytics suite, so that you can easily monitor the success of EmpowerPoints within your organization.

How do the system analytics work?2017-05-16T12:50:28+00:00

Within your dashboard, there is a link called “Analytics” where you can create a variety of reports, and export data to Excel. Your onboarding specialist will walk you through the analytics suite, so that you can easily monitor the success of EmpowerPoints within your organization.

What support is available post-launch?2017-05-16T12:49:48+00:00

When implementing EmpowerPoints, you will be assigned an onboarding specialist and an EmpowerPoints Representative. You will also have access to our helpline and help email. If you ever need assistance, you can contact your onboarding specialist directly, or our service department at contact@empowerpoints.com

How do I roll the program out to my organization?2017-05-16T12:49:14+00:00

A successful roll-out is critical to the success of EmpowerPoints within your organization. The EmpowerPoints team is dedicated to successful roll-outs. We will advise and help you to create a plan for getting the most out of your roll-out. We will also monitor your progress on an ongoing basis, and provide monthly assessment calls to ensure your success.

How do I know what type of rewards our organization should offer?2017-05-16T12:48:34+00:00

Your corporate goals will dictate the type of rewards you offer. EmpowerPoints provides an unlimited range of award types. There are standard out-of-the-box awards, as well as unlimited custom awards that can be created by you.

When should we expect point redemption to begin?2017-05-16T12:47:51+00:00

We encourage a system that allows employees to begin redeeming points within 60 days of implementation. Your onboarding specialist will walk you through the process of creating a program to facilitate this. You can also make adjustments along the way, as your needs change.

How do I establish a point-to-dollar ratio?2017-05-16T12:47:12+00:00

Your onboarding specialist will consult with and advise you on the point-to-dollar ratio, based on your corporate goals. We typically advise higher point-to-dollar values to encourage participation.

How do I determine the correct points allocation for our organization?2017-05-16T12:46:31+00:00

Your onboarding specialist will consult with and advise you on the allocation of points, based on your corporate goals.

How do I build a catalog for points redemption?2017-05-16T12:45:53+00:00

There is an easy-to-use catalog creator within your administrative dashboard. The creator gives you the option to add your own items that you will fulfill, or a collection of items that EmpowerPoints will fulfill. The catalog creator provides a wide range of other options, including inventory control, size and color choices, and product ratings.

What is the best method of payment?2017-05-16T12:45:07+00:00

We offer three forms of payment: Monthly Invoice, ACH, or Credit Card.

How does the catalog billing work when employees redeem points for store items?2017-05-16T12:44:33+00:00

If an employee purchases an item that you are designated to fulfill, you will not receive a bill. You will, however, receive an order within the system to fulfill that item. For items that EmpowerPoints fulfills, you will be billed on the 1st day of the month following the order.

How does the billing cycle work?2017-05-16T12:43:47+00:00

You will be billed on the 1st day of every month for the number of active individuals in the system.

Who do I contact at EmpowerPoints if I have questions?2017-05-16T12:43:00+00:00

If you ever need assistance, you can contact your onboarding specialist directly, or our service department at contact@empowerpoints.com

What information do I need to have readily available to complete the sign-up process?2017-05-16T12:42:21+00:00

Your onboarding specialist will provide you with a form for collecting the necessary data to start the sign-up process.

Which members of my organization will need to be actively involved?2017-05-16T12:41:41+00:00

Deploying an incentive system will require a commitment from the leadership team of your company. For the system to meet the goals of your organization, you should give access to key executives capable of providing guidance and direction, and of understanding information related to how available financial resources impact the system. You should also dedicate an administrator and an alternate administrator, and provide the contact information for an IT individual who can assist with 3rd party integrations or email whitelisting.

How much individual administration time should I expect to dedicate on a weekly basis, post-implementation?2017-05-16T12:41:02+00:00

You should assign one individual as the main administrator, along with an alternate. The amount of time these individuals should expect to dedicate post-implementation will vary, depending on the size of your organization. A small company of 50 employees should expect to dedicate 1-3 hours per week to managing the system in its entirety, whereas a company of 1000 employees should expect to dedicate 10-18 hours per week to managing the system.

How much individual administration time should I expect to dedicate to implementation?2017-05-16T12:39:45+00:00

You should assign one individual as the main administrator, along with an alternate. The amount of time these individuals should expect to dedicate pre-implementation is 5 hours per week.

How long does it take to onboard a company?2017-05-16T12:39:01+00:00

Onboarding timeframes vary from organization to organization. However, we would advise planning for 30-60 days to fully build, implement, and roll out the system within your company. Our onboarding team will be with you every step of the way.

What do I need to know about incentives?2017-05-16T12:38:02+00:00

Not much. We have extensive experience with incentives and rewards, and our onboarding specialists will be able to assist you in creating a system that employs best industry practices.

How do I get started with EmpowerPoints?2017-05-16T12:37:00+00:00

You begin by meeting with one of our onboarding specialists, who will discuss your organization’s needs and goals with you. We will walk you through the entire process for creating an incentive system that meets your objectives. Once complete, we will lead you through the communication and roll-out procedures.

Can EmpowerPoints integrate with single sign-on?2017-05-12T11:43:50+00:00

Yes, we can integrate with your internal systems for the purpose of single sign-on.

What other systems can EmpowerPoints integrate with?2017-05-12T11:44:14+00:00

EmpowerPoints can integrate with most systems that have a well-documented API.

Is there an API for EmpowerPoints?2017-05-12T11:44:38+00:00

Yes. Please speak with one of our on-boarding specialists for more information about our API.

How are badges awarded?2017-05-12T11:40:49+00:00

Badges are awarded based on an algorithm that analyses engagement. It would typically take a user three years of engaging with the system multiple times a week to earn all the available badges.

Are badges given for awarding points?2017-05-12T11:41:10+00:00

The algorithm that determines badges takes many factors into account beyond just the giving and receiving of points.

Can everyone see all the comments in the feed?2017-05-12T11:39:05+00:00

All users can see the feed. However, each user has the option to allow comments to be private or public

Can we limit what people see in the feed?2017-05-12T11:39:28+00:00

Users can limit the privacy of comments.

Can users add pictures to the feed?2017-05-12T11:39:54+00:00

The only pictures users can upload are their profile pictures

Can we skin the EmpowerPoints application to match our corporate branding?2017-05-12T11:37:48+00:00

Yes, you can. You can completely customize all colors and buttons. One of our on-boarding specialists will assist you if you require help in this area.

Can we add our own logo?2017-05-12T11:38:13+00:00

Yes, your logo can be implemented into the design of your user dashboard.

Can we create our own wellness activities?2017-05-12T11:04:17+00:00

Yes, you can create an unlimited number of wellness activities for your team members to participate in.

How are wellness activities tracked?2017-05-12T11:05:09+00:00

Wellness activities are self-governed. However, there are a number of limits that can be set, including weekly maximums and redemption intervals.

 

Is the wellness system based on an honor system?2017-05-12T11:05:52+00:00

Yes, wellness activities are self-governed. However, there are a number of limits that can be set, including weekly maximums and redemption intervals.

Can we limit the number of wellness points a user collects?2017-05-12T11:06:45+00:00

Yes, you can set weekly limits or limits based on the individual wellness activity

What type of reports can I expect?2017-05-12T11:03:07+00:00

There are a number of reporting features available in the EmpowerPoints system. These include everything from who is giving what and when, to power users and end of year reconciliation reports.

Can companies create their own awards?2017-05-12T11:00:19+00:00

Yes, there is no limit on the number or type of awards you can have in your program. There are pre-configured awards, and awards that you can completely customize. There are peer-to-peer, sales, management discretion, featured team member, wellness, suggestion box awards, and much more.

Can companies have anniversary or years-of-service awards?2017-05-12T11:01:25+00:00

Yes, you can incorporate anniversary point distributions and years-of-service awards

What type of recognition awards are possible?2017-05-12T11:02:02+00:00

Any type. If you find we have missed something, let us know and one of our expert team members will be happy to assist you.

Can we add our own items to the catalog?2017-05-12T10:54:03+00:00

Yes, the catalog is completely flexible for you to add anything you wish. You can also select from a wide range of items that are fulfilled by EmpowerPoints directly.

Can we add charitable contributions to the catalog?2017-05-12T10:54:42+00:00

Yes, you can add any type of item you wish

Can we add things like days off to the catalog?2017-05-12T10:55:29+00:00

Yes, you can add any type of item you wish.

Do we have to purchase items up-front to place them in our catalog?2017-05-12T10:56:10+00:00

No, for items you wish to fulfill yourself, you will manage your own inventory. For items that are ordered from the EmpowerPoints catalog, you will be billed when the order is placed.

How do we pay for items that users order from the catalog?2017-05-12T10:56:52+00:00

You will be billed when an individual item is ordered from the catalog.

Who ships items ordered from the catalog?2017-05-12T10:58:06+00:00

There are two options for managing fulfillment. You will have the responsibility of fulfilling custom items you add to your catalog. Items in the catalog that are part of the EmpowerPoints system will be fulfilled by EmpowerPoints.

Is there inventory management in the catalog?2017-05-04T05:59:20+00:00

Yes, the catalog has an inventory management system that prevents items from appearing that are out of stock

How do users get their points?2017-05-12T10:48:35+00:00

Users are allotted a weekly number of points based on your own internal rules. For example, you can control the maximum number of points allotted, or not allow peer-to-peer points at all.

How do companies set point values?2017-05-12T10:49:29+00:00

Each company can set their own value for points. Our team can help you understand best practices when it comes to setting point values.

Can companies set point limits on peer-to-peer awards?2017-05-12T10:50:11+00:00

Yes, there are a number of ways to establish limits. You can set weekly limits, individual award usage limits, or limits based on user categories

How is program abuse prevented?2017-05-12T10:50:52+00:00

There are various limit levels and visibility functions built into the system to prevent abuse, and to recognize it if it does occur.

Can users like managers award more points than other users?2017-05-12T10:51:34+00:00

Yes, you can establish higher award limits for individual users or classes of users.

Do points expire?2017-05-12T10:51:59+00:00

EmpowerPoints do not expire. However, when users are allotted points to award through the peer-to-peer platform, there is a weekly expiration of their point allotment

Can users earn points in other ways?2017-05-12T10:52:35+00:00

There are many ways in which users can receive points through the EmpowerPoints program. The only limit is your imagination.