FAQs

We have created a one-click option for inviting or deactivating users. You can also import batches of users, or integrate with single sign-on technology to auto-activate users through Microsoft Active Directory and SharePoint.

A successful roll-out of EmpowerPoints can have an immediate effect, since a carefully designed system will impact your employees well before they are redeeming points for items in the catalog. Recognition is about more than just getting “stuff”; it includes being acknowledged in the moment, in a meaningful way.

Within the analytics suite, there are a variety of tools for reporting and exporting data. Your onboarding specialist will walk you through the analytics suite, so that you can easily monitor the success of EmpowerPoints within your organization.

Within your dashboard, there is a link called “Analytics” where you can create a variety of reports, and export data to Excel. Your onboarding specialist will walk you through the analytics suite, so that you can easily monitor the success of EmpowerPoints within your organization.

When implementing EmpowerPoints, you will be assigned an onboarding specialist and an EmpowerPoints Representative. You will also have access to our helpline and help email. If you ever need assistance, you can contact your onboarding specialist directly, or our service department at contact@empowerpoints.com

A successful roll-out is critical to the success of EmpowerPoints within your organization. The EmpowerPoints team is dedicated to successful roll-outs. We will advise and help you to create a plan for getting the most out of your roll-out. We will also monitor your progress on an ongoing basis, and provide monthly assessment calls to ensure your success.

Your corporate goals will dictate the type of rewards you offer. EmpowerPoints provides an unlimited range of award types. There are standard out-of-the-box awards, as well as unlimited custom awards that can be created by you.

We encourage a system that allows employees to begin redeeming points within 60 days of implementation. Your onboarding specialist will walk you through the process of creating a program to facilitate this. You can also make adjustments along the way, as your needs change.

Your onboarding specialist will consult with and advise you on the point-to-dollar ratio, based on your corporate goals. We typically advise higher point-to-dollar values to encourage participation.

Your onboarding specialist will consult with and advise you on the allocation of points, based on your corporate goals.

There is an easy-to-use catalog creator within your administrative dashboard. The creator gives you the option to add your own items that you will fulfill, or a collection of items that EmpowerPoints will fulfill. The catalog creator provides a wide range of other options, including inventory control, size and color choices, and product ratings.

We offer three forms of payment: Monthly Invoice, ACH, or Credit Card.

If an employee purchases an item that you are designated to fulfill, you will not receive a bill. You will, however, receive an order within the system to fulfill that item. For items that EmpowerPoints fulfills, you will be billed on the 1^st day of the month following the order.

You will be billed on the 1^st day of every month for the number of active individuals in the system.

If you ever need assistance, you can contact your onboarding specialist directly, or our service department at contact@empowerpoints.com

Your onboarding specialist will provide you with a form for collecting the necessary data to start the sign-up process.

Deploying an incentive system will require a commitment from the leadership team of your company. For the system to meet the goals of your organization, you should give access to key executives capable of providing guidance and direction, and of understanding information related to how available financial resources impact the system. You should also dedicate an administrator and an alternate administrator, and provide the contact information for an IT individual who can assist with 3^rd party integrations or email whitelisting.

You should assign one individual as the main administrator, along with an alternate. The amount of time these individuals should expect to dedicate post-implementation will vary, depending on the size of your organization. A small company of 50 employees should expect to dedicate 1-3 hours per week to managing the system in its entirety, whereas a company of 1000 employees should expect to dedicate 10-18 hours per week to managing the system.

You should assign one individual as the main administrator, along with an alternate. The amount of time these individuals should expect to dedicate pre-implementation is 5 hours per week.

Onboarding timeframes vary from organization to organization. However, we would advise planning for 30-60 days to fully build, implement, and roll out the system within your company. Our onboarding team will be with you every step of the way.

Not much. We have extensive experience with incentives and rewards, and our onboarding specialists will be able to assist you in creating a system that employs best industry practices.

You begin by meeting with one of our onboarding specialists, who will discuss your organization’s needs and goals with you. We will walk you through the entire process for creating an incentive system that meets your objectives. Once complete, we will lead you through the communication and roll-out procedures.