One thing that comes up again and again when we talk about retention is the importance of work-life balance. There are many different opportunities for creating an organizational culture where work-life balance is respected, but today we are going to focus on the impact of off-hours communication. This is relevant […]
We’ve all heard about gamification in the workplace, but can gamification be effectively applied in the industrial workplace?
Gamification in the industrial workplace is a strategy that uses game-like incentives to target our intrinsic psychological reward centers. Does it really turn work into a video game? Not exactly.
Gamification taps into employees’ […]
The English poet John Donne penned these words in 1624: “No man is an island entire of itself; every man is a piece of the continent, a part of the main …”. Films, books and songs have been titled the same, and clichés are abundant. It takes a village. Stronger […]
Back in 2004, I was working in the banking industry, in the mortgage division of a large national bank. At this company, I noticed a stark contrast in how management encouraged employees to provide the most amazing customer service to external customers, yet offered little support or training for internal […]