Board Directors: Know Your Culture or Risk Loss

An organization’s culture can be its greatest asset (Southwest Airlines) or its greatest liability (Wells Fargo).  However, according to a recent National Association of Corporate Directors (NACD) Public Company Governance Survey, only 18 percent of board directors have a good grasp of their organization’s culture. This data is quite interesting, since directors have a fiduciary responsibility to their organization, and we know there is a direct correlation between employee engagement and the bottom line.  The NACD [...]

By |May 8th, 2021|Categories: Blog|0 Comments

Your Choices Will Make or Break Your Life – Choose Wisely

Several years ago, Elon Musk, the Tesla and SpaceX CEO, choked up several times in an interview with the New York Times, while detailing his excruciating year.  The stress of meeting production goals, sleeping at the office, and dealing with investors has, in his words, “made it the most difficult and painful year” of his career. “There were times when I didn’t leave the factory for three or four days – days when I didn’t go [...]

By |April 29th, 2021|Categories: Blog|0 Comments

A Simple Way to Gauge Employee Productivity Unveiled

According to the U.S. Bureau of Labor Statistics’ American Time Survey, 92% of respondents spend their work hours doing their actual jobs.  What are the others doing?  Eating and drinking tops the list, followed by working on another job, and using the internet.  As a leader, it’s your responsibility to give your team members both the runway they need to feel empowered and engaged, and to ensure that they add value.  However, there is nothing worse [...]

By |April 23rd, 2021|Categories: Blog|0 Comments

Decision Time: Will You Hire a Person With a Criminal Record?

According to a Justice Department survey, one-third of the U.S. working-age population has a criminal record. The Society for Human Resource Management (SHRM) and the Charles Koch Institute (CKI)  conducted a study showing that many employees, managers, and Human Resources (HR) professionals, are open to working with and hiring people with criminal histories. Thanks in part to the opioid epidemic, relaxed marijuana laws, and depression brought on by the pandemic, many people are under the influence [...]

By |April 8th, 2021|Categories: Blog|0 Comments

Chick-fil-A is Special Because Their Leaders ‘Get the Formula’

My favorite culture story, which I share in my keynote address, highlights Chick-fil-A, a fast-food restaurant based in the United States, which is a benchmark for all things employee engagement.  I complimented a worker on the fantastic customer experience and heard, “It’s our culture.”  Music to my ears!  If you’ve ever been to Chick-fil-A, you’ve no doubt heard the words, “My pleasure.”  Why is this phrase so powerful? Legend has it that the chicken chain’s founder, [...]

By |April 1st, 2021|Categories: Blog|0 Comments

Employees Have a Voice – Hear It

Ingvar Kamprad.  Not a household name, but a Swedish business legacy nonetheless.  The world lost Kamprad – the founder of IKEA – in 2018.  Kamprad founded IKEA at 17, by selling replicas of his uncle’s kitchen table.  The chain now has more than 400 locations, $62 billion in revenue, and is a role model for cost control. What are a few lessons that can be learned from this entrepreneur to increase both your bottom line and [...]

By |March 11th, 2021|Categories: Blog|0 Comments